Shipping & Returns
Our clients at CRedmondPhotography.com are our #1 priority and will be treated with the utmost respect. We pride ourselves in treating our customer like family, meaning we will go above and beyond to make sure that our customers are satisfied with their products and that the ordering process is simple and painless. That being said, we handle each and every order with care, concern, and protection.
If there is any discrepancy with your online order, please contact us immediately via any form of communication on our "Contact Us" Page or email us at email@example.com. If you are not satisfied in any way with the fine arts from the CRedmond Photography website, you may exchange it or return the item within 7 days from the date the product was received. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges are NOT refundable. The customer must pay return shipping charges unless it was our shipping error. If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document and resolve the matter.
You must inform our staff via email or phone, prior to shipping a return, in order to receive proper instructions and authorization. We will gladly accept any return that follows the guidelines above, however please keep in mind that fine art prints are very delicate and therefore require extreme measures to ensure that the items are returned undamaged. If we receive items that damaged upon return we are unable to re-enter the items into our inventory. Thus, if proper care is not taken when returning the item, please understand that we cannot offer a full refund. To avoid this from happening, we recommend you wrap items with extreme care and/or with original packaging. We do realize that shipping items and its blunders are not all at the fault of customers and we will work with you to resolve the issue. Here are a few things we will do in the case of dissatisfaction of a product: 1.)Free return of the item at no additional cost; 2.) Refund you 50% of the purchase price of the item(s); or 3.) Offer store credit for up to 50% of the purchase price of the item(s).
Exchanges/Returns will be accepted until SUNDAY, JANUARY 8, 2017. Otherwise, existing return policy will be carried out, please email us for return authorization. You must be able to confirm original order number or have proof of purchase. Please keep in mind that we do not offer give gift receipts on our website.
For international orders, the customer will be responsible for ALL import duties and custom fees. If a shipment is refused, the customer is responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package. Please note that International customers may be contacted for ADDITIONAL shipping fees if necessary. All prices are in US dollar. When payment is processed, final charges are in US dollar with currency exchange covered by buyer. For returns please review our "Return Policy" above.
If you have anymore questions, please feel free to contact us via email at firstname.lastname@example.org, by phone (415) 828 - 1339, or through the "Contact Us" page form. To make the process run smoothly and efficiently, we ask that all customers, please, be sure to have order numbers, receipts, or proof of purchase/damage/etc. Help us, help you! Mahalo for your cooperation and understanding!